FAQ
- How long does shipping take?
A: Orders placed before 5PM CST, typically ship same day ( Mon - Fri ). Delivery times can vary depending on the service that you select and the destination. Generally, our standard free shipping option can take 7-15 business days However, please be advised, as stated by the shipping carriers, these delivery times are estimates and may vary depending on the destination address. If you require expedited delivery on a Saturday, please reach out to us at : worldwide.general.provide@gmail.com for an individual quote. Click https://worldwide-general-provide.myshopify.com/policies/shipping-policy for our complete shipping policy.
After placing your order, you may click the "My Account Icon" link at the top right-hand corner of our website to track your order’s status. You will also receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment, to the email address you provided at checkout.
- Do you Ship to Foreign Countries?
A: Yes, we currently ship to over 25 foreign countries. During the checkout process you can add the items that you are interested in, select your country and add your complete address to view several different available shipping options based on weight and destination. Please note that shipping quotes provided at checkout are live rates with no markup for handling but do not include foreign taxes or customs duties. Click https://worldwide-general-provide.myshopify.com/policies/privacy-policy for more information on International shipping.
- I messed up on my order, can I change/add an item, color, shipping address or email address?
A: No problem at all, as long as your order has not already shipped out. Please contact us directly via our online chat as quickly as possible. Please provide your order number and any other permanent info.
- How can I cancel my order before it ships?
A: No problem at all, as long as your order has not already shipped out. Please contact us directly via our online chat as quickly as possible. Please provide your order number and any other permanent info.
- When will my credit card be charged?
A: Your payment method will be charged immediately upon clicking the 'Complete Order' button during the last step of the checkout process.
- Where can I find my order history?
A: If you have created an account with us prior to purchase your favorite products will be saved in your order history. This can be accesses at the top right corner, select "Order History".
- What is your return policy?
A: Our store offers a 30 day 100% money back guarantee with free return shipping on all products! Love it or return it, see https://worldwide-general-provide.myshopify.com/policies/refund-policy for more details.
- How do I make a return request?
A: All returns must be processed through our live chat. Open our live chat and please click on the "Bot Button" on the bottom left of the chat box. Then Select "Start the Bot". Then Select "Start Return" and provide all the required information.
- What is the return time Limit?
A: Our store offers a 30 day 100% money back guarantee with free return shipping on all products! Which means you have 30 days after receiving your item to request a return.
- How do I track my order?
A: After you purchased your product you received a confirmation email providing you with the tracking information for your package. If the package has been shipped out you would have received another email providing you with the tracking information for your package. You can google search your tracking number or use our "Track My Order" features on our website.